六个步骤教你在工作中如何建立信任(2)

　　4. Be Honest in Nonverbal Communications 非语言交流也要诚恳

　　Body language experts tell us that more than 50% of the communications impact is in nonverbal communications. To increase trust through body language:

　　肢体语言专家们告诉人们百分之五十多的印象来自非语言交流。要通过肢体语言增加信任，你可以：

　　* Look others in the eye with comfortable and direct eye contact.

　　和对方做让人舒适的、直接的目光交流。

　　* Exhibit open body language with: 1) open arms versus closed across the chest or hands clasped together, 2) hands kept in sight (not behind you or in your pockets) and open (not in a fist), and 3) legs uncrossed with feet flat on the floor, while seated.

　　运用开放的肢体语言：(1)双臂在身体两侧，而不是胸前收拢、或双手紧握。 (2) 手放在看的见的地方，而不是放在身后或口袋中。(3)坐时双腿平放在地面而不是交叉。

　　5. Have a Mutually Beneficial Attitude 共同受益的态度

　　Blatant self-serving agendas may cast doubt on one's trustworthiness. In reality, everyone has sel

f-serving agendas, but it is the level of harm to others that determines the level of trust in that person. To increase trust:

　　公然的“利己安排”也许会让别人对你的可信度产生怀疑。事实上，每个人都有自己的“利己安排”，但是对别人的伤害程度决定了对此人的信任程度。要提高信任:

　　* Avoid me, me, me. Genuinely care about others and promote we, we, we.

　　远离一切皆我。真诚地关爱别人、提倡“我们”。

　　* Nurture mutually beneficial relationships with open communications.

　　以公开的交流培养共同受益的关系。

　　* Willingly accept information and constructive critique.

　　愿意接受信息和有建设性的批评。

　　6. For the Leaders 对领导而言

　　Trusted leaders are sorely needed. Leaders should be able to:

　　人们迫切需要能被信任的领导。这样的领导应该能：

　　* Ask the hard questions to build and protect the company.

　　在建设和保护公司方面提出不留情的问题。

　　* Listen and consider others' ideas with an open mind.

　　以开放态度倾听和考虑别人意见。

　　* Focus on issues and solutions rather than personalities.

　　对事不对人。

　　* Set the example, by being responsible and accountable.

　　做一个负责和接受问责的榜样。

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