染雾前台经理职务英语面试问题与指导 篇一
在面试前台经理职务的候选人时，雇主通常会提问一系列与该职位相关的问题。这些问题旨在评估候选人的专业知识、沟通能力和管理技能。以下是一些常见的前台经理职务英语面试问题以及一些建议，帮助你在面试中给出令人满意的答案。
1. 你在前台经理职位上的经验是什么？
- 在回答这个问题时，重点强调你的前台工作经验，尤其是与管理相关的经验。提及你曾经管理过一个团队或者负责过一些项目，以展示你的领导能力和组织能力。
2. 你如何处理客户投诉？
- 这个问题旨在考察你的解决问题和处理冲突的能力。你可以分享一个具体的例子，解释你是如何平静地倾听客户的不满，并采取积极的行动来解决问题的。
3. 你如何处理繁忙的工作环境？
- 在前台经理职位上，你可能会面临高压和繁忙的工作环境。你可以提到你的时间管理技巧，例如制定优先级清单和使用时间管理工具来帮助你保持高效。
4. 你如何与团队成员合作？
- 团队合作是前台经理职位中至关重要的一部分。你可以分享一个团队合作的案例，解释你如何与团队成员有效地沟通和协调工作，以实现共同的目标。
5. 你在处理紧急情况时的经验是什么？
- 前台经理需要能够在紧急情况下保持冷静，并迅速采取适当的行动。你可以分享一个你曾经面临过的紧急情况，并描述你是如何应对的。
6. 你如何保持客户满意度？
- 客户满意度对于前台经理来说非常重要。你可以提到你曾经采取的一些措施，例如提供个性化的服务、定期收集反馈以及培训团队成员提高客户服务水平。
7. 你如何处理工作中的压力？
- 前台经理职位通常伴随着一定的压力和挑战。你可以分享你在工作中如何应对压力的策略，例如锻炼、沟通、寻求支持等。
8. 你对我们公司有何了解？
- 在回答这个问题时，你可以提前对该公司进行一些研究，并分享你对该公司的了解。例如，它的核心价值观、业务模式以及在行业中的地位等。
在面试前台经理职务时，展示你的专业知识、沟通能力和管理技能非常重要。准备好这些常见的面试问题，并将你的回答与你的实际经验相结合，这将有助于你在面试中脱颖而出。
前台经理职务英语面试问题与指导 篇二
在准备前台经理职务的英语面试时，了解面试问题的类型和如何回答这些问题非常重要。以下是一些常见的前台经理职务英语面试问题以及一些建议，帮助你在面试中表现出色。
1. 你认为前台经理的角色是什么？
- 这个问题旨在考察你对前台经理职位的理解。你可以强调前台经理作为客户服务的重要角色，以及协调和组织前台工作的能力。
2. 你如何处理冲突和团队矛盾？
- 这个问题考察你的解决问题和协调能力。你可以分享一个你曾经面临过的冲突情况，并描述你是如何通过有效的沟通和协商来解决问题的。
3. 你如何处理工作中的变化和挑战？
- 前台经理职位通常面临各种变化和挑战。你可以强调你的适应能力和灵活性，以及你如何在快速变化的环境中保持积极的态度。
4. 你如何管理多个任务和优先级？
- 在前台经理职位上，你可能会同时处理多个任务和项目。你可以分享一些你曾经使用的时间管理技巧和组织策略，以保证工作的高效完成。
5. 你如何与难以处理的客户沟通？
- 这个问题考察你的客户服务和沟通技巧。你可以分享一个你曾经面对过的具有挑战性的客户，并解释你是如何通过耐心、倾听和积极的沟通来处理这种情况的。
6. 你如何保持团队的积极性和动力？
- 作为前台经理，你需要激励和鼓舞团队成员。你可以分享你曾经使用的一些激励措施，例如表扬和奖励，以及如何建立一个积极的工作环境。
7. 你如何处理工作中的紧急情况？
- 前台经理职位可能会涉及到处理紧急情况。你可以强调你的冷静和应变能力，以及你如何在紧急情况下采取适当的行动。
8. 你对前台行业的趋势和发展有何了解？
- 在回答这个问题时，你可以提到你对前台行业趋势和发展的了解，并分享你如何保持对行业变化的关注和学习。
准备好这些常见的前台经理职务英语面试问题，以及与之相关的答案，将有助于你在面试中展示出色的表现。记住，对于每个问题，都要用具体的例子和实际经验来支持你的回答，这将使你的回答更加有说服力。
前台经理职务英语面试问题与指导 篇三
Key Sentences(重点句子)
780.Why are you leaving your present job?
你为何要离开现职呢?
781.I'm desirous to leave my present employment so that I can improve my position and have more responsibilities.
我希望离开现职就是为了提高我的职位和获得更多的责任。
782.I'd like you to tell me some of what you've been doing recently.
我想请你告诉我你最近一直在做什么?
783.Every day I go to work on time to guarantee the proper operation of the front desk.
我每天按时上班，以保证前台工作的顺利进行。
784.We accept booking，tell about room rates，find out how the bill will be paid and help the guests to check in and check out.When some guests want to have cancellations，change rooms or extend a reservation，we should always offer our help with courtesy.
我们接受订房、解释房价、看顾客以什么方式结算，帮助顾客入住及结账。如果有顾客要求取消预订、换房间或延长住宿时间，我们总是给予周到服务。
785.In what way do most clients check out?
多数顾客以什么方式结账?
786.Most clients check out by credit card，traveller's cheques or Master card.Our hotel doesn't accept personal cheques.
多数顾客用信用卡、旅行支票或万事达卡结账。我们不接受个人支票。
787.How do you deal with a reservation mix-up?
你们如何处理订房出现的差错?
788.If we are booked solid，I would first of all apologize to the clients for this mistake.Then I'll ask them to rest on the chairs while I contact another hotel for them.
如果所有房间都已订完，我先向顾客道歉，然后请他们坐下休息，我为他们另外联系一个宾馆。
789.What would you do if the guest's total bill exceeds the credit limit?
如果顾客的账单超过信用卡限额怎么办?
790.I would ask if the guest is willing to pay the difference by cash.If not，I'll try to get permission from the office which set the limit to extend credit over that amount.
我先征求顾
791.Why are you interested in working with our hotel?
你为何对到我们宾馆工作感兴趣?
792.My past work experience is closely related to this job.I am confident of doing the job well.Therefore I am desirous to get this post.
我过去的经验同这份工作密切相关，我有信心把它做好。因此我很想得到这一职位。
793.Don't you like the work?
你不喜欢那份工作吗?
794.I liked the work. However， the hotel is too small for me to widen my experience.
我喜欢那份工作，但那家宾馆太小了，难以增长我的工作经验。
795.There are not many foreign guests in the hotel.As an Eng-lish major，I'd like to take a more challenging job.That's the reason why I want to come here for a job.
我们那家宾馆没有多少外国客人，作为一名英语专业的学生，我想做一些更具挑战性的工作。这就是我为什么要来此应聘的原因。
796.How long have you been working there?
你在那儿干多长时间了?
797.I've been working there since 1996.
我从1996年起就在那家宾馆工作。
Dialogue A
(I= Interviewer主试人 A= Applicant申请人)
A：Excuse me. May I see Mr. John Watt， the manager?
I：It's me. What can I do for you?
A：I have come at your invitation for an interview.Nice to meet you，Mr Watt.
I：Nice to meet you，too.Please sit down.
A：Thank you，Sir.
I：I've invited several candidates to come today.You are the first one to have arrived. I hope that the early bird will catch the worm.
A：I hope so.
I： May I have your name?
A：I am Beijiang Zhang.
I：How do you spell your surname?
A：Zhang——Z.H.A.N.G.
I：Now tell me what university you were graduated from.
A：I was graduated from Nanjing University.
I：What was your major in the university?
A：My major is English.
I：No wonder you speak English so fluently.
A：Thank you for your compliment，sir.
I：Where are you working now?
A：I'm working at Baodao Hotel.
I：I would like you to tell me some of what you have been doing recently.
A：OK.Every day I go to work on time to guarantee the proper operation of the front desk.We accept booking，tell about room rates，find out how the bill will be paid and help the guests to check in and check out. When some guests want to have cancellations，change rooms or extend a reservation，we should always offer our help with courtesy.
I：In what way do most clients check out?
A： Most clients check out by credit card，traveller's cheques or Master Card.Our hotel doesn't accept personal cheques.
I：How do you deal with a reservation mix-up?
A：If we are booked solid，I would first of all apologize to the clients for this mistake.Then I'll ask them to rest on the chairs while I contact another hotel for them.
I： What would you do if the guest's total bill exceeds the credit limit?
A：I would ask if the guest is willing to pay the difference by cash.If not，I'll try to get permission from the office which set the limit to extend credit over that amount.
I：You seem to have done a good job.Why would you come here to apply for the job?
A：Ours is a small hotel.There are not many foreign guests every year.As an English major，I'd like to take a more challenging job.That's the reason why I want to come and work in your hotel.
I：How long have you been working there?
A：I've been working there since 1996.
I：Could you tell me your expectation in salary?
A：The average salary for department managers is OK.
I：Have you got any other extra requirements?
A：No.
I： We'll grant you a commencing salary of 3，500 yuan a month.Is that acceptable to you?
A：I think to.
I： How can we contact you about our final decision?
A：You can call me at this number during the work hours.
I： We'll get in touch with you by next Monday. Thank you，Mr. Zhang for your interest in our hotel.
A：Thank you，Mr. Watt.I hope to see you again.
I：I hope so.
Notes 注释
1.It's me.
我就是。
2.You are the first one to have arrived.I hope that the early bird will catch the worm.
你是第一个来到的，我希望捷足者会达到目的。
The early bird will catch the worm.
是一句谚语，译为：早起的鸟儿有虫吃。
3.No wonder you speak English so fluently.
难怪你的英语如此流利。
No wonder(that)…
难怪……，……不足为奇，如：
He had made a thorough investigation.No wonder he knew so much about it.
他进行了彻底的调查，无怪他对此事了解很多。
4.Thank you for your compliment，sir.
谢谢你的夸奖，先生。
5.The average salary for department managers is OK.
部门经理的平均工资即可。
Words and Expressions
recently ad.最近，近来
guarantee v.保证
the front desk (宾馆的)前台工作
Front Office Manager 前台经理
room rates 房间价格
check in 登记入住
check out 结账
cancellation n.取消预订
reservation n.预留、预订
with courtesy 礼貌地，客气地
client n.顾客，委托人
credit card 信用卡
traveller's cheque 旅行支票
Master Card 万事达卡
personal cheque 个人支票
注意： Cheque在英语中也可拼写为check.
book solid 客满
exceed v.超过
compliment n.赞扬，称赞的话
commencing salary 起薪
get in touch with 与……联系
[前台经理职务英语面试问题与指导]
