染雾篇一：索赔函范文商务英语
第一篇内容
Title: Sample Claim Letter in Business English
Dear [Recipient's Name],
I am writing to bring to your attention an issue regarding the recent purchase I made from your company. On [date of purchase], I bought a [product name] from your store, and unfortunately, I have encountered several problems with it.
Firstly, upon opening the package, I noticed that the [product description] did not match the actual product received. This discrepancy was highly disappointing, as I specifically chose your company based on the advertised features and quality of the product. I kindly request that you address this issue and provide the correct product as initially described.
Secondly, after using the product for only a few days, I noticed a significant defect. The [specific defect] hinders the functionality of the product and prevents me from using it as intended. I believe this defect is a clear breach of the warranty provided with the purchase. I kindly request that you either repair the product or provide a replacement in accordance with the warranty terms.
Furthermore, the lack of customer service I received when trying to resolve these issues has been highly unsatisfactory. I have contacted your customer service department on [date of contact] to report the problems, but have yet to receive a response or any assistance. This lack of communication and support has further exacerbated my frustration and disappointment.
In view of the above, I kindly request that you take immediate action to resolve these issues. I expect a prompt response and a satisfactory resolution to the problems I have encountered. If necessary, I am willing to provide any additional documentation or evidence to support my claim.
I trust that you will treat this matter with the utmost urgency and professionalism. I look forward to a swift resolution and a positive outcome.
Yours faithfully,
[Your Name]
[Your Contact Information]
篇二：索赔函范文商务英语
第二篇内容
Title: Sample Claim Letter in Business English
Dear [Recipient's Name],
I am writing to express my dissatisfaction with the services provided by your company and to request compensation for the inconveniences caused. On [date of service], I engaged your company to [service requested], but unfortunately, the service fell short of my expectations in several ways.
Firstly, the service was not completed within the agreed-upon timeframe. As per our agreement, the service was supposed to be completed by [deadline]. However, the work was delayed by [number of days/weeks], causing significant disruptions to my business operations. This delay has resulted in financial losses and a negative impact on my company's reputation. I request compensation for these losses and damages incurred due to the delay.
Secondly, the quality of the service provided was subpar. The work completed was not up to the standards we had discussed and agreed upon. The [specific issues with the service] have caused additional expenses and inconveniences for my company. I kindly request that you compensate me for these additional costs and rectify the work to meet the agreed-upon quality standards.
Furthermore, the lack of communication and responsiveness from your company has added to my frustration. Despite my attempts to reach out and discuss these issues, I have received no response or acknowledgement from your side. This lack of communication and customer service is unacceptable and reflects poorly on your company's professionalism.
In light of the above, I request that you address these issues promptly and provide appropriate compensation for the inconveniences and damages caused. I expect a response from your company within [reasonable timeframe] to discuss a resolution to this matter. Failure to do so may result in further actions being taken to protect my rights as a consumer.
I trust that you will handle this matter with the attention it deserves and take the necessary steps to rectify the situation. I look forward to a timely response and a satisfactory resolution.
Yours faithfully,
[Your Name]
[Your Contact Information]
索赔函范文商务英语 篇三
履约保函
本保函是支行为*有限公司与贵司签订的编号为购销合同提供的的担保。本保函担保金额为人民币 元整。
在本保证期内如因被保证人严重违约问题而给贵司造成损失，我行将在收到你方符合下列条件的索赔通知后柒个工作日，凭本保函向你方支付本保函担保范围内你方索赔的金额。
(一) 你方的索赔通知必须以书面形式提出，索赔通知由你方法定代表人签字并加盖单位公章;
(二) 你方的索赔通知必须在本保证期内送达本行;
(三) 你方的索赔通知同时附有：
1、声明你方索赔的款项并未由被保证人或其代理人以其他方式直接或间接的支付你方;
2、证明被保证人有上诉违约事实并由双方认可的权威机构出具的书面鉴定材料。
本保函由本行法定代表人或授权代表人签字并加盖公章。本保函有效期 个月，期满失效后请将保函退回我行，但无论正本是否退回，均视为自动失效。
银行盖章：
行长签字：
签发日期： 年 月 日
索赔函范文商务英语 篇四
索赔员岗位职责（一）
一、熟悉授权公司索赔业务的具体工作流程。
二、负责协助业务接待，认真检查索赔车辆，做好车辆索赔的鉴定，保*索赔的准确*。
三、负责按规范流程输索赔申请及相应索赔事务。
四、负责定期整理和妥善保存所有索赔档案。
五、负责在授权公司开展的质量返修和相关活动中，报表资料的传递与交流。
六、负责按授权公司要求妥善保管索赔件和及时按要求回运。
七、负责客观真实的开展索赔工作，不得弄虚作假，并及时向管理层汇报工作状况。
八、主动收集、反馈有关车辆维修质量、技术等相关信息给相关部门。
九、积极向客户宣导授权公司的索赔条例。
十、完成部门负责人交办的相关工作。
索赔员岗位职责（二）
一、稳定客户情绪。
二、针对客户投诉问题收集并准备相关材料，提醒客户带齐保修所需资料。
三、与技术经理沟通，以获得其支持与协作。
四、了解投诉索赔问题，并检查相关手续。
五、针对投诉问题，负责故障件的原因分析，并由技术经理鉴定重大问题。
六、确认是质量问题，制作好索赔委托书，与备件库协调，()做好索赔备件的准备。并跟维修技师进行沟通。
七、经索赔鉴定非质量问题，则须与客户做好说明与沟通，提供使用与保养、备件更换的建议。
索赔函范文商务英语 篇五
索赔员岗位职责（一）
1、熟练掌握一汽轿车质量担保政策及业务知识，认真执行保修政策，维护一汽轿车和本销售服务中心的利益和形象；
2、认真检查索赔车辆，做出质量鉴定，负责故障原因分析，结合质量担保政策，判定是否符合作陪要求；
3、按照一级轿车索赔条例办理索赔申请及相应索赔事物，如索赔、保养单据的填报，索赔旧件管理等；
4、积极向顾客宣传一汽轿车索赔条例，现场解决用户关于索赔的各种问题；
5、主动收集反馈有关车辆质量方面的信息；
6、定期整理和妥善保存所有的索赔档案；
7、在一汽轿车开展质量返修货相关质量活动时，负责统计和传递相关信息。
8、上级领导分配的其它任务。
索赔员岗位职责（二）
一、稳定客户情绪。
二、针对客户投诉问题收集并准备相关材料，提醒客户带齐保修所需资料。
三、与技术经理沟通，以获得其支持与协作。
四、了解投诉索赔问题，并检查相关手续。
五、针对投诉问题，负责故障件的原因分析，并由技术经理鉴定重大问题。
六、确认是质量问题，制作好索赔委托书，与备件库协调，()做好索赔备件的准备。并跟维修技师进行沟通。
七、经索赔鉴定非质量问题，则须与客户做好说明与沟通，提供使用与保养、备件更换的建议。
八、指导客户在结算单上签字确认。
九、做经束*的总结，对索赔处理过程进行说明、解释。
十、开具*，将*信息录入r3系
索赔函范文商务英语 篇六
1、甲与乙两公司签订合同，乙方向甲方供应花生油15吨，符合国家标准，每桶5千克，2005年6月5日前交货，但乙方推迟至9月10日才交货，此后零售价每千克已降低1元，给甲方带来损失，同时，部分产品包装出现瑕疵，生产日期标准离保质期仅半年，请代甲方写索赔函。
? 2、以上题的索赔函为依据，以乙的身份写一份理赔函，指明未能按时交货是由于西南地区重大洪涝灾害所致，产品包装愿作降价促销。索赔信尊敬的XX公司负责人：您好！就贵公司推迟交货造成我公司损失一事，我公司决定郑重向您及贵公司提出申诉索赔，意在通过我们双方协商的办法来解决该事件：具体申诉项目及理由如下：2005年我方与你方签订合同，由你方向我方供应15吨符合国家标准的花生油，每桶5千克，并承诺于2005年6月5日前交货，但因你方推迟至9月10日才交货，此后零售价每千克已降低1元，给我方带来损失，同时，部分产品包装出现瑕疵，生产日期标准离保质期仅半年。
因该事件造成我公司损失人民币达壹万伍千元。我公司热切希望贵公司务必在本周内将货款（含利息）人民币壹万伍千元全部寄至或转入我公司帐号。
并重新换回包装良好，保质期一年以上的货品。特此函达，谢谢合作！祝颂商祺！附件：1.合同复印件。
2油价走势表。票据复印件。
4.产品包装瑕疵图。5.生产日期标准离保质期仅半年证明图。
XX公司（印）2011年11月1日理赔信尊敬的XX公司负责人：贵公司9月15日来函及货样收悉，十分感激。信中提到我公司推迟交货造成贵公司损失一事，我公司立即进行了查核，发现未能按时交货是由于西南地区重大洪涝灾害所致，实为不可抗因素，望谅解。
对贵公司带来困扰和不便，我们深表歉意。至于产品包装有瑕疵，我方愿意将产品包装有瑕疵的部分产品按照原成交价30%的折扣价来处理。
若对此事的处理还有疑义，欢迎继续来函商洽。产品的质量和客户的满意是我公司努力争取的目标，请相信今后将不会出现类似的失误。
希望继续与贵公司友好合作，并得到贵公司的指点及帮助。特此函复，谢谢。
