染雾旅游英语实习报告英文 篇一
Title: Internship Report on Travel English
Introduction:
During my internship at a travel agency, I had the opportunity to practice and enhance my English language skills in a professional environment. This report will discuss the tasks I performed, the challenges I faced, and the skills I acquired during my internship.
Tasks:
During my internship, I was responsible for various tasks related to travel English. These included assisting customers with their travel plans, providing information about tourist destinations, and promoting travel packages. I also had the opportunity to interact with tourists from different countries, which allowed me to practice my English speaking and listening skills.
Challenges:
One of the main challenges I faced was adapting to different accents and understanding the diverse English language skills of tourists. Some tourists were fluent in English, while others had limited proficiency. This required me to be patient and use effective communication strategies such as simplifying my language, using gestures, and providing visual aids to ensure clear understanding.
Skills Acquired:
Through this internship, I developed several valuable skills in travel English. Firstly, my communication skills improved significantly as I had to interact with customers on a daily basis. I learned how to effectively convey information, answer inquiries, and handle customer complaints in a professional manner. Secondly, my listening skills improved as I had to understand and respond to customers' needs and preferences. Lastly, my knowledge of tourist destinations and travel-related vocabulary expanded, allowing me to provide accurate and relevant information to customers.
Conclusion:
Overall, my internship experience in travel English was highly beneficial. It provided me with practical experience in using English in a professional setting and allowed me to develop essential skills such as effective communication, listening, and knowledge of travel vocabulary. I am confident that these skills will greatly benefit me in my future career in the tourism industry.
旅游英语实习报告英文 篇二
Title: Internship Report on Travel English: Enhancing Customer Service Skills
Introduction:
During my internship at a travel agency, I had the opportunity to improve my customer service skills through interactions with tourists from around the world. This report will discuss the tasks I performed, the challenges I faced, and the skills I acquired during my internship.
Tasks:
As an intern, I was responsible for assisting customers with their travel plans, providing recommendations on tourist destinations, and handling inquiries and complaints. I had the opportunity to communicate with tourists in English, which allowed me to practice my language skills and enhance my ability to provide excellent customer service.
Challenges:
One of the main challenges I faced was dealing with language barriers. Some tourists had limited English proficiency, making it difficult for them to express their needs and preferences. To overcome this challenge, I had to be patient, use simple language, and use visual aids to assist in communication. Additionally, cultural differences sometimes posed challenges in understanding customers' expectations and providing appropriate recommendations.
Skills Acquired:
During my internship, I acquired several important customer service skills. Firstly, I learned how to actively listen to customers in order to understand their needs and provide personalized recommendations. This skill helped me to tailor travel plans to meet customers' preferences and enhance their satisfaction. Secondly, I learned how to handle difficult customers and resolve complaints effectively. This involved maintaining a calm and professional demeanor, empathizing with customers' concerns, and finding appropriate solutions. Lastly, my ability to multitask and prioritize tasks improved as I had to handle multiple customer inquiries simultaneously.
Conclusion:
My internship experience in travel English provided me with valuable opportunities to enhance my customer service skills. I developed the ability to actively listen, tailor recommendations, and handle difficult customers. These skills are essential in the travel industry, where customer satisfaction is paramount. I am confident that the skills I acquired during my internship will greatly benefit me in my future career and enable me to provide exceptional service to customers.
旅游英语实习报告英文 篇三
旅游英语实习报告（英文）
旅游英语实习报告
随着旅游业的快速发展，激烈的人才竞争对毕业实习提出了新的要求，一方面要求学生通过毕业前有针对性的实习为胜任今后工作打下基础；另一方面要求学生通过实习了解社会，了解企业，培养主动适应旅游行业各种工作岗位需要的素质和能力。
实习时间：2011年---2012年第一学期第14周（11月21日----11月25日）
实习内容：景点导游，酒店服务
实习的基本要求和基本任务：
1、 遵守实习规章制度，
2、要求在导老师的指导下进行 。
3、 实习过程中应做到“三勤”：即手勤、嘴勤、腿勤，
4、 不懂就问， 虚心向实习指导教师学习，努力提高自己的业务水平，为在短时间内上岗打下基础，培养良好的工作作风，
5、 通过实践活动，培养学生独立思考、虚心好学、认真踏实、吃苦耐劳、刻苦钻研、团结友爱、协作互助的良好工作作风。
6、 讲解语言流畅,达意,富有表现力。
7、 撰写实习日志。
8、 实习结束后。撰写实习报告，包括题目，实习单位介绍，实习内容、过程以及实习心得、体会等。
实习目的：
（1） 实习学生通过直接参加旅游相关企事业单位实际业务的定岗工作，
（2） 初步获得旅游专业操作技能和实际工作经验，
（3） 巩固在校所学理论知识，
（4） 培养独立工作的能力；
（5） 实习学生通过参加与未来就业有关的社会实践活动，
（6) 锻炼社会交往能力，
（7） 获得实际旅游业务知识和管理知识，
（8） 培养学生综合运用知识的能力，
（9） 进一步提高学生的综合素质；
（10） 根据实习学生本人的爱好，
（11） 选择适当的实习场所，
（12） 找到并发挥自己的特长；
（13） 为撰写毕业论文进行必要的调查研究并搜集所需资料。
实习，麦积山景区导游 （6学时）
实习目的：
1.熟悉怎样利用导游腔，怎么样突出导游腔以及如何转变语言的.节奏和声调吸引游客的注意。
2.掌握熟悉麦积山景区的讲解要点。
3.掌握如何把握游客的消费心理和如何能够“因势利导”进行推销旅游产品。
4.掌握意外事故处理的程序
实习材料与工具:
1.导游带团程序模拟范例
2.导游推销模拟范例
3.意外事故状况的模拟范例
4.麦积山现场讲解模拟范例
实习内容:
1.导游语言的训练
2.导游向游客推销旅游产品的训练
3.导游处理意外事故的训练
4.麦积山景区讲解的训练
实习步骤:
1.教师介绍麦积山景区的布局和浏览路线,提出讲解要求和注意事项,引导学生观察和思考
2.学生按照旅游线路的先后顺序进行讲解,训练.掌握景点讲解的重点内容和表达技巧.
3.教师介绍推销旅游产品时和处理意外事故的注意事项
4.学生分组进行训练
5.采用学生点评和教师指导相结合的方式,针对学生讲解时出现的问题及时加以纠正和进行评述.
作业与任务:
写一篇麦积山景区导游词,以及实习总结
麦积山导游词
Maiji Mountain Grottoes
Dear my friends:
Welcome to Tianshui!
The climate of Tianshui is suitable for the survival of mankind. That makes it become a cradle of the Chinese nation. As we know, Fuxi and Nuwa who are the Chinese ancestors lived here. They created the early period of Chinese culture. For the suitable climate, there are many wonderful attractions. This time we will go to Maiji Mountain, and visit Maiji Mountain Grottoes.
Maiji Mountain is located 50 km far from Tianshui just to the south of Maiji Village. It is only 142 meters above the ground, but the altitude of about 2,000 meters above the sea level. It is a single and distinct peak of the xiaolong Mountain of Western Qinling Range. Since it looks like a huge wheat straw pile from afar, it is called Maiji Mountain (the Wheat Straw Pile Mountain). The flouring various plants with clouds wrapping them in a blanket of mist create one of nature’s most majestic sights. In the late of the Western Hang Dynasty, it became the palace of Kui Xiao （傀魈） who is a famous general of Tianshui. The Maiji Mountain Scenic Area was listed as a famous resort under the state protection by the State Council in 1982. And Maiji Mountain Grottoes are the most important area of it, which rank the second in the four well-known grottoes in Gansu Province. (The four well-known grottoes are Mogao Grottoes, Maiji Mountain Grottoes, Bingling Temple Grottoes and Mati Temple Grottoes.)
The grottoes of Maiji Mountain are caved in the cliffs, which are in rows 20 to 30 meters or 70 to 80 meters above the foot of mountain. That makes them look like a huge honeycomb in the distance. The wide of those grottoes which are linked by some dangerous ways is from 3 meters to about 1 meter.
Maiji Mountain Grottoes were first dug in the Qin Dynasty of the Sixteen States Period (about 384 to 417 AD). And the grottoes were cut and repaired in the successive dynasties of the Northern Wei Dynasty, the Western Wei Dynasty, the Northern Zhou Dynasty, the Sui Dynasty, the Tang Dynasty, the Five Dynasties, the Song Dynasty, the Yuan Dynasty, the Ming Dynasty and the Qing Dynasty. An earthquake which occurred in Tianshui during the Tang Dynasty (734 AD) resulted in collapse of the cliff, and the grottoes were subsequently pided into tow sections: the Eastern and the Western with 54 and 140 grottoes respectively, which were called the Eastern
Pavilion and the Western Pavilion during the Five Dynasties.
In the Eastern, there is the Thousands of Buddhism Corridor, the Throwing Flowers Building, the Upper Seven-Buddhism Pavilion, and the Middle Seven-Buddhism Pavilion, and so on. In the Western, there are 3 grottoes which are the most famous. In them, the biggest is the Thousands of Buddhism Pavilion, the second is the Heavenly Cave, and the smallest is the Cave NO.127, which were all cut in 6 AD.
There is a legend associated with the Throwing Flowers Building. It is said that Sakyamuni appeared here to preach. During the first time, there were tens of thousands of disciples in the valley which was under the Throwing Flowers Building. In order to know whether all of them understand the Buddhist thoughts and tenets, the 28 flying aspara threw different kinds of petals to them. If the disciples understood, the petals would not fall, but fall; if not, the petals would fall. It was surprised that all of the petals rose. Now you can throw some pieces of paper, you will find the pieces rise. Do you know why? Because there is an air current which can make some light things rise.
Though Maiji Mountain Grottoes are suffered many earthquakes and fires, now there are 194 grottoes, more than 7,200 statues and over 1,300 square meters murals. As the stone of Maiji Mountain is unfit for caving, most statues are clay sculptures, but they are quite exquisite. The sculptures are mainly images
Like the earliest sculpture of Mogao Grottoes, the grottoes of Maiji Mountain were obviously influenced by the Indian style in 30 caves during the Northern Wei Dynasty, the Western Wei Dynasty and the Northern Zhou Dynasty. By the time of the Song Dynasty, the style was changed greatly due to mixing the Indian culture and the Central Chinese culture. The sculptures wear perse countenance looking vivid. And the dress of them is soft and
natural. In the late period, the style was continuously improved on the basis of the Chinese current culture. So the sculptures are more vivid than before and full of the interest of worldly life. However, since the Northern Wei Dynasty, almost the sculptures bowed their heads, as if they were looking this world. They are the gods, but they look like the human beings.
The grottoes of Maiji Mountain are of high values for the study on politic, economy and culture in ancient China, even though they are the Buddhist arts. The grottoes embody the Chinese national tradition and consciousness, and
