染雾商务英语接待来访口语 篇一
Greetings and Introduction
1. Greeting the Visitor
When welcoming a visitor, it is important to create a positive and friendly atmosphere. Start by greeting them warmly with a smile and a handshake. Use phrases like:
- "Good morning/afternoon. Welcome to our company."
- "It's a pleasure to have you here."
- "Thank you for visiting us today."
2. Introducing Yourself
After the initial greeting, introduce yourself and your position in the company. Use phrases like:
- "My name is [Your Name], and I am the [Your Position] here at [Company Name]."
- "I will be your host/guide during your visit."
- "If you have any questions or need assistance, please don't hesitate to ask."
3. Asking for the Visitor's Name and Purpose of Visit
Next, ask the visitor for their name and the purpose of their visit. Use phrases like:
- "May I have your name, please?"
- "Could you please tell me the purpose of your visit?"
- "Is there anything specific you would like to see or discuss during your visit?"
4. Offering Refreshments
Before proceeding further, offer the visitor some refreshments. Use phrases like:
- "Would you like a cup of coffee/tea?"
- "We also have some snacks available if you'd like."
- "Please make yourself comfortable while I arrange for the refreshments."
Guiding the Visitor
1. Office Tour
If the visitor expresses interest in seeing the office or specific areas, offer them a guided tour. Use phrases like:
- "Would you like to take a tour of our office?"
- "I can show you around and introduce you to our team members."
- "Please follow me, and I'll take you to the different departments."
2. Introducing Colleagues and Staff
During the office tour, introduce the visitor to relevant colleagues and staff members. Use phrases like:
- "This is [Colleague's Name], our [Colleague's Position]."
- "They are responsible for [Colleague's Role]."
- "If you have any questions related to [Colleague's Expertise], feel free to ask."
3. Providing Information and Answering Questions
Throughout the visit, be prepared to provide information and answer any questions the visitor may have. Use phrases like:
- "Please let me know if there's anything specific you'd like to know."
- "I can provide you with more details about our products/services if you're interested."
- "Feel free to ask me any questions you may have."
4. Wrapping up the Visit
Before the visitor leaves, make sure to thank them for their visit and offer any additional assistance. Use phrases like:
- "Thank you for taking the time to visit us today."
- "It was a pleasure having you here."
- "If you need any further information or assistance, please don't hesitate to contact me."
Remember, effective communication and a welcoming attitude are key in providing a positive experience for visiting business partners or clients.
商务英语接待来访口语 篇三
下面是CN人才网小编搜集的商务英语接待来访口语，欢迎浏览。
接待来访
receiving clients
1.商务建议
热情周到地接待来访客户，会给初次会面的客户留下良好的第一印象，从而顺利开启双方合作的大门。通常，接待人员会遇到两种客户：预约到访的客户(clients with an appointment)和无约造访的客户(clients without an appointment)。 may i help you?(我可以为你效劳吗?)通常是招呼客户的第一句话，进而以do you have an appointment?(您预约了吗?)来确认进一步的接触。
2.商务英语情景对话
(1)receiving clients with an appointment
接待预约客户
a:good morning, sir. welcome to our company. may i help you?
早上好，先生，欢迎光临我们公司。我可以为您效劳吗?
b:good morning.i would like to see mr.stone?
早上好，我想见史东先生。
a:have you made an appointment?
您提前和他约好了吗?
b:yes, i've got an appointment with him at 9:30.
是的，我和他约好九点半见面。
a:can i have your name, please?
能告诉我您的姓名吗?
b:tom baker,the sales manager from american sunshine company.
汤姆·贝克，美田阳光公司销售部经理。sales manager销售部经理
a:let me see, yes, mr.baker,we have been expecting you.please have a seat!i will call him at once
让我查查，是的，贝克先生，我们一直在恭候您的光临。请坐，我马上给他打电话。
b:thank you!
谢谢!
a:mr.stone should be with you shortly. in the mean time,would you please sign the visitor's book?
史东先生马上就会过来见您。现在，请在来客簿上签字好吗?
b:ok.
好的。
a:please come with me,i will show you to the conference office.
谢谢，请跟我走这边，我带您去会议窒。conference office 会议室
(2)clients without an appointment
无约造访的客户
a:good morning，how cani help you?
早上好!我可以为您效劳吗?
b:hello,i'm rich miller from nw company.here is my business card.i'd like to see mr.white.
你好!我是nw公司的瑞奇·米勒，这是我的名片。我想见怀特先生。business card 名片
do you have an appointment,mr.miller?
您预约了吗?
a:i'm afraid not.but i have got something urgent to discuss with him.
恐怕没有，但我有要事和他商谈。 urgent v.紧急的
b:can i ask what you wish to see him about?
请问您找他有什么事?
a:well,i've found a small problem in the contract he asked me to examine yesterday.
哦，我发现他昨天要我审阅的合同有点问题。
b:i see.please bave a seat,while i see if he is available now.
我明白了,请坐，让我看看他现在是否方便。available a.有空会面的
a:thank you.
谢谢。
b:mr.miller,i am really sorry,mr.white is making a long-distance call.he will be free 10 minutes later.would you mind waiting a moment?
米勒先生，很抱歉，怀特先生正在打长途电话，十分钟之后有空，您等一下好吗?long-distance call 长途电话
a:not at all.
好的。
b:would you like some coffee or tea?
给您来点咖啡或者茶怎么样?
a:coffee would be fine.thank you.
咖啡吧，谢谢你。
3.商务英语核心句型
wbat can i do for you today?/ how cani help you?
今天有什么需要我帮忙的?
may i help you?
我可以为您效劳吗?
i have an appointment with mr.wang,the director of marketing department at 10.
我和市场部主管王先生约定十点钟见面。
i am here to see ms.smith.
我来这里见史密斯夫人。
mr. green is expecting you in his office.
格林先生在办公室恭候您。
please have a seat,he will be here very soon.
请坐，他马上来见您。
could you wait here for a while?
您能在这儿稍等片刻吗?
4.商务英语情景词汇
chairman, president 董事长，总裁
deputy general manager 副总经理
chief executive office总裁首席执厅官
head of the office 办公室主任
gener
business leader/headman 组长
board president 董事长
financial executive 财务主管
director general总监
sales representative 销售代表
vice-president 副总裁
职声小贴士：一般来说，西方人讲究先约再见，但如遇紧急情况，偶尔也会无约迨访，访客一般会主动提供名片。接待人员应礼貌地问讯约见的一些必要信息，热情得体的进行接洽。
